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Amazon Company Jobs

Company: Amazon
Company Type: Employer
Contact Name: Scott
Industry: Customer Service Jobs
Address: PO Box amazon HQ
Zip Code: 19019
Phone: 2804331
Fax: 206-266-183
E-mail:  [ Send Private Message ] 
Registered from: Jul 22 2019
Jobs: 1 jobs posted

Company Location

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The person in this role will work on our Online Orders team to maximize customer satisfaction by resolving all issues regarding web orders. This person will interact directly with our end users, both before and after a purchase.

Job Responsibilities
ï Assist in the processing of all online orders
ï Ensure all daily online priority and early cut-off orders are processed on time
ï Ensure all online orders are linked to the appropriate account in the system Ensure Account Managers receive their orders and transfer calls to AMs when necessary
ï Adhere to the online fraud prevention rules and processes
ï Communicate with customers to resolve issues
ï Answer customer service calls from customers regarding questions on their order, including order status, returns, and copies of invoices
ï Respond to customer service emails from customers regarding questions on their order, including order status, returns, and copies of invoices
ï Contact customer regarding issues with their order
ï Follow up on any outstanding issue to ensure resolution is completed
ï Log and communicate recurring customer issues and/or complaints to team leadership
ï Communicate with vendors regarding product availability and pricing
ï Payment
ï Send wire payment requests to customers as needed
ï Assign PayPal payments to orders

Accountabilities and Performance Measures
ï Accuracy of Work
ï Customer Satisfaction
ï Timeliness of Work

Preferred Characteristics
ï Detail oriented
ï Strong computer skills
ï Strong communication skills
ï Consistent
ï Fast-paced
ï 10-key skills a plus

Required Competencies

Responsiveness, Resourcefulness, Reliability, Basic Computer Skills, Customer Focus, Communication

ï High school diploma or equivalent required. Associateís / Bachelorís degree preferred.
ï 1 year experience in a customer service role, preferably phone based

Amazon Positions: The following jobs are available:

 Post Date   Title   Job Category   Location 
Aug 18 2019 Customer service Customer Service Jobs Indianapolis - Indiana - USA
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