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West Pharmaceutical Services, Inc.
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West Pharmaceutical Services, Inc. Company Jobs

Company: West Pharmaceutical Services, Inc.
Company Type: Employer
Contact Name: Sandra
Industry: Health Care Jobs
Address: West Drive
Zip Code: 19341
Phone: 5028854
Fax: +1 323 555
E-mail: west_pharma@workmail.com  [ Send Private Message ] 
URL: http://www.westpharma.com
Registered from: Jul 22 2019
Jobs: 1 jobs posted

Company Location

Company URL: http://www.westpharma.com

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:
Are you a U.S. Citizen, Canadian Citizen
• Must be fluent in communication and English
• Must have a clean criminal record
• Must be at-least 40 wpm average
• Must be 18+ average
• Previous accounting experience required
• Proficient with Microsoft Office
• Strong organizational skills
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support

West Pharmaceutical Services, Inc. Positions: The following jobs are available:

 Post Date   Title   Job Category   Location 
Aug 18 2019 Customer Service Representative Customer Service Jobs Exton - Pennsylvania - USA
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