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Company: accounting.com
Contact Name: Fred
Website: http://www.accountingnow.com/

Job Details: Customer Service Representative Date: Apr 25 2019

Job Reference: 682002
Job Category: Customer Service Jobs [ View All Customer Service Jobs Jobs ]
Company Type Recruiter
Employment type: Full Time
Degree: Bachelors
Experience: 3 years
Location: Atlanta, Georgia, 30303
Job Skills: Customer Support
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Job Description

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.

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